At Mynvi.uk, we are dedicated to protecting the privacy of our gardening community across the UK. This policy details how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (GDPR).
1. Information We Collect
We collect information necessary to process your plant orders, provide care advice, and improve your shopping experience.
- Identity & Contact Data: Name, billing address, shipping address, email address, and telephone number (essential for delivery).
- Transaction Data: Details of your orders (plant type, quantity, price), payment status, and order history.
- Technical Data: IP address, browser type, location data, and information collected via cookies to enhance site functionality.
- Care Preferences: Information voluntarily provided about your gardening skill level or home environment to tailor plant recommendations.
2. How We Use Your Personal Data
We process your data based on the following legal grounds under GDPR:
| Purpose of Processing | Legal Basis for Processing |
| Fulfilling and delivering your plant order | Performance of a contract with you. |
| Providing delivery updates and care guidance | Legitimate interests (managing customer relationship). |
| Sending marketing (promotions, new plant arrivals) | Consent (if you opt-in; can be withdrawn anytime). |
| Improving packaging and delivery efficiency | Legitimate interests (improving service). |
| Handling customer queries and returns | Legal obligation (Consumer Rights Act) and Performance of a contract. |
3. Sharing and Disclosure
We only share your data with trusted UK third-party partners strictly necessary to operate our service:
- Delivery Partners (Couriers): Sharing Name, Address, and Phone Number to ensure safe and timely delivery of your plants.
- Payment Processors: To securely handle payment transactions (we do not store full credit card details).
- IT and Analytics Providers: To maintain the website and understand customer behaviour (e.g., Google Analytics).
4. Data Security and Retention
- Security: We have implemented appropriate security measures, including SSL encryption, to prevent your data from being accidentally lost, used, or accessed without authorisation.
- Retention: We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (e.g., retaining transaction records for tax purposes).
5. Your Rights Under GDPR
As a UK customer, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request that we delete your personal data (the ‘right to be forgotten’).
- Object or Restrict Processing: Object to or ask us to restrict the processing of your data.
- Withdraw Consent: Withdraw your consent to marketing communications at any time.
6. Contact Details
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: services@mynvi.uk
- Address: 11 Macclesfield Rd, Buxton SK17 9AH, UK